Before you agree
Clear terms. Clear possible fee.
The terms and possible fee are shown before you agree. Securing your appointment does not create a charge. If a fee applies later, it cannot be more than the amount shown in the terms you accepted.
For patients
Your appointment is reserved for you.
SureAppoint helps your provider’s office show you the terms for your appointment and securely save a payment method ahead of time.
Nothing is charged today.
What happens
Three simple steps.
Your link lets you understand everything before you provide a payment method.
- 01
Review
See your appointment details, the terms, and the fee that could apply before you agree.
- 02
Secure
Agree to the terms and securely save a payment method through Stripe. Nothing is charged today.
- 03
Show up
In most cases, that’s it. If something happens that is covered by the agreed terms, your provider’s office reviews the circumstances before deciding whether to charge.
Clear and fair
You know the terms before you agree.
Your provider’s office reserves time, staff, and space for your visit. SureAppoint makes the expectations around that reserved time clear before the appointment.
A person reviews what happened
Your provider’s office – not SureAppoint – makes the decision.
If something happens, your provider’s office reviews the circumstances before deciding whether to charge. SureAppoint does not automatically decide to charge you.
Secure payment information
Handled securely through Stripe.
Your payment information is handled securely through Stripe. Your provider’s office does not see your full card number, and nothing is charged when you save your payment method.
StripeSecure payment details
Common questions
Good to know.
The appointment link your provider’s office sent has the details that apply specifically to your visit.
Am I being charged now?
No. Saving a payment method does not charge you today or create an automatic fee. There is no charge simply for securing your appointment.
When could I be charged?
Only if something happens that is covered by the terms you accepted. Your provider’s office reviews the circumstances before deciding whether a fee should be charged.
Who decides whether I’m charged?
Your provider’s office makes that decision—not SureAppoint. SureAppoint does not independently or automatically decide to charge you.
What if my plans change?
Contact your provider’s office as soon as possible. The terms you agreed to still apply, and your provider’s office can explain your options.
Is my payment information secure?
Your payment information is handled securely through Stripe. Your provider’s office does not see your full card number.
What if I think a charge was made in error?
Contact your provider’s office directly. It can review what happened and the terms you accepted for the appointment.
If plans change
Contact your provider’s office as soon as possible.
SureAppoint does not reschedule appointments. Your provider’s office can explain your options, and the terms you agreed to still apply.
Already have a SureAppoint link? Open the link your provider’s office sent to review the details for your appointment.